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QinetiQ North America’s Mission Solutions Group provides mission-critical engineering, IT and security support services to customers in the space, security, defense and intelligence communities. With decades of mission experience supporting U.S. defense and security programs, we’re trusted to deliver responsive solutions to the toughest challenges.
Requisition Number APO161740
Title Avaya PBX
City Springfield
State VA
Country United States
Clearance Background Investigation
US Citizenship Req'd Yes
Description The AVAYA PBX Administrator performs system administration/maintenance for: multiple PBX systems (G3R, S8100, G3SI, S8500, S8720 and Prologix); Intuity Audix; Modular Messaging; CMS; and eCAS.
Requirements The successful candidate will perform the following:
• MAC's for approx. 4000 users at multiple locations in the Northern VA area and will participate in the analysis and resolution of network and telephony problems.
• Install and/or troubleshoot telephones (Phone types: 2420, 2500, 8400 series, 6400 series and Polycoms), fax machines, cross connects (66 and 110), alarms/errors, routing tables, meet-me conference vdns/vectors, and trunks.
• Maintain and troubleshoot Intuity Audix including auto-attendants.
• Monitor Call Accounting System and run reports as requested.
• Maintain MS Visio maps and multiple databases.
• Perform weekly/monthly backups for all phone and voicemail systems.
• Program ACD Call Centers as needed.
• Escalate trouble to telecom vendors and follow through to completion. The successful candidate will have the following skills and work experience:
• A strong background in basic telecommunications knowledge, including network services, PBX and hybrid / key systems, and cable distribution systems.
• Minimum of 4 years working experience performing day to day operations (Moves, adds, changes/System Administration/troubleshooting of Avaya Definity, G3R, S8100, G3SI, S8500, S8720 and Prologix telephone systems.). Intuity Audix; Modular Messaging; CMS; and eCAS.
• SecureLogix knowledge, Cisco IOS knowledge, and technical writing experience.
• CMS System Administration experience, EAS Contact Center programming and report creation via CentreVu Supervisor desired.
• Manage and prioritize multiple activities and possess excellent abilities in oral and written communication and in people skills.
• Ability to communicate to all levels of management and be able to work with no supervision.
• Good project management skills.
• Working knowledge of MS Office Professional and a basic knowledge of financial processes.
• Call center experience.
• Working some weekends and nights possible, on call 24/7.


Candidate will be required to pass a CBP BI.
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